{"id":524,"date":"2025-01-02T09:52:09","date_gmt":"2025-01-02T09:52:09","guid":{"rendered":"https:\/\/facinat.com\/?page_id=524"},"modified":"2025-01-02T10:04:23","modified_gmt":"2025-01-02T10:04:23","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/facinat.com\/index.php\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"524\" class=\"elementor elementor-524\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95b3f00 e-flex e-con-boxed e-con e-parent\" data-id=\"95b3f00\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd419ef e-con-full e-flex e-con e-child\" data-id=\"cd419ef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2957e6c elementor-align-left elementor-widget elementor-widget-woolentor-breadcrumbs-addons\" data-id=\"2957e6c\" data-element_type=\"widget\" data-widget_type=\"woolentor-breadcrumbs-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"woolentor-breadcrumb\"><nav class=\"woocommerce-breadcrumb\">Home<\/nav><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86839a8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"86839a8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5efa73 elementor-widget elementor-widget-text-editor\" data-id=\"a5efa73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Facient<\/strong>, we stand behind the quality of our products and are committed to providing our customers with the best possible experience. Our warranty ensures that your purchase is protected and gives you peace of mind.<\/p><p>We offer a <b>3 Month<\/b>\u00a0on all of our products, including 3D Portrait Designs, 3D Human Body Designs, General 3D Designs, 3D Mold Designs, and Wax Figure Making. This warranty covers any defects in materials or workmanship under normal use.<\/p><p><strong>Return or Replacement<\/strong><br \/><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">If your warranty claim is approved, we will repair or replace your product at no additional charge.<\/span><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">For customized designs, replacements or repairs may be subject to additional customization fees if the error was not on our part.<\/span><\/p><p>Please note that our warranty does not cover shipping costs for returns or replacements. In case of a claim, the customer is responsible for return shipping. We recommend using a trackable shipping service to return the product.<\/p><p>If you have any questions or need assistance with a warranty claim, please don&#8217;t hesitate to contact our Support Center. We&#8217;re here to help ensure that you&#8217;re completely satisfied with your purchase.<\/p><p><strong>Covered<br \/><\/strong><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">1.Defective materials<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">: If the product has any defects in the materials used in production.<br \/><\/span><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">2.Workmanship issues<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\"><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">: If there are any issues with the construction or assembly of the product that affect its functionality or appearance.<\/span><br \/><\/span><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">3.<\/span><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">Customization errors<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">: If there was an error in the custom details (such as portraits or specific design requests), we will work with you to resolve the issue.<\/span><\/p><p><strong>Not Covered<\/strong><br \/><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">1.Accidental damage<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\"><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">: Damage caused by misuse, accidents, or mishandling is not covered under warranty.<\/span><br \/><\/span><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">2.Wear and tear<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\"><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">: As with any product, normal wear and tear over time is not covered.<\/span><br \/><\/span><strong style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">3.Changes in appearance<\/strong><span style=\"color: var( --e-global-color-fedf821 ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var(--wp--preset--font-size--16);\">: Products are handmade, and slight variations or imperfections may occur, which is not considered a defect.<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u9996\u9875 At Facient, we stand behind the quality of our products and are committed to providing our customers with the best possible experience. Our warranty ensures that your purchase is protected and gives you peace of mind. We offer a 3 Month\u00a0on all of our products, including 3D Portrait Designs, 3D Human Body Designs, General &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Warranty Policy - Facinat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/facinat.com\/index.php\/warranty-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty Policy - Facinat\" \/>\n<meta property=\"og:description\" content=\"\u9996\u9875 At Facient, we stand behind the quality of our products and are committed to providing our customers with the best possible experience. 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